1
First, chat with the seller
There is a mini-chat on the order page /purchases/[id]. Describe the problem — most are resolved without a dispute.
Refunds and disputes
What to do if something goes wrong. A 7-day window, a transparent process, 100% refund on a confirmed dispute.
When you can get a refund
Item not received
Example: Auto-delivery failed, manual is delayed >SLA
Access lost
Example: Account blocked by OpenAI/Steam in the first 24-48h
Does not match the description
Example: Description said Steam Russia, got Argentina
Technical problems
Example: Activation key invalid, account credentials wrong
Seller fraud
Example: The seller deleted the account after payment
When you cannot get a refund
- × Changed your mind after receiving (digital — no refund by default)
- × Failed to activate due to your own mistake (entered the data wrong)
- × The price dropped after purchase (no price-match provided)
- × More than 7 days have passed since delivery
Refund process
2
Wait 12 hours
Give the seller time to respond. If there is no reply within 12 hours or the reply is unsatisfactory — move to a dispute.
3
Open a dispute
The "Open dispute" button is on the order page. Describe the situation, attach screenshots/video/chat history.
4
Wait for a decision
The Flameix team will review it in 24-48 hours. They may request additional evidence.
5
Get your refund
If the decision is in your favor — a refund to the original payment method within 3-5 business days (SBP instant).
Refund times
SBP Instant
Card 3-5 business days
Crypto USDT 30-60 minutes
Telegram Stars 5-10 minutes
Wallet Instant
A refund always goes to the original payment method. Banking-level SLA may vary by bank.
Need to open a dispute?
Go to the order page and click "Open dispute".